About us

Formed in 1991 by Nigel Platts and Steven Smith, Armada has grown steadily over the years.

Our technical authoring team offer a diverse range of skills but retain the commitment and flexibility of a small company.

Armada provides technical authoring and training services to organisations across the UK, Europe and further afield.

Our in-house team of technical authors carry out user assistance projects for a wide range of clients operating in both the private and public sectors.

Our clients come back to us time after time. The overwhelming majority of our work is repeat business for existing clients and new projects gained through positive referrals.

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How we work

Structure, standard and writing for the correct audience are the key to excellent technical communication. This disciplined, systematic approach ensures we always deliver to the highest standard.

The main steps in our approach are:

Our History


Armada formed as a partnership between Nigel Platts and Steven Smith. Nigel and Steve met whilst working within the Technical Publications department at McDonnell Douglas, now part of The Boeing Company.

Our aim was to write and produce quality user assistance manuals for the IT industry. We bought one computer for £3,000 on a credit card and worked shifts, carrying the computer round to the other one's house at the end of each shift. We made enough money on the first project to pay-off the credit card loan and had enough change to buy a printer.


Armada move into our first offices at Cattespoole Mill, Alvechurch. We also employed our first members of staff, Dave Rose and Steve Webb. David Rose is still with us now and is a senior technical author, the bulk of the work he does is for BP. At this point nearly all our projects involved generating user assistance guides and manuals, but that was about to change.


Our technical authors work on a user assistance project with Microsoft in what was then the new HTML help (.chm help format). This was the first HTML help project undertaken in the UK. This HTML help system was incorporated into Microsoft software available 'off the shelf' in the High Street. Since then Armada has remained at the forefront of online help development and technologies.


Armada move to larger premises in Bromsgrove. Our main business is still based at here at Saxon Business Park.


Armada start get involved with e-Learning. We were asked by software house Vecta to produce a selection of interactive tutorials. The e-Learning tutorials trained users how to perform vital sales analysis tasks using an interactive simulation. The first module was called understanding Windows 98!


Armada host our first training courses. One of our projects required users to have basic understanding of AutoCAD. We became an AutoDesk authorised training centre and started providing training for the architecture, engineering, construction, manufacturing, media, and entertainment industries.


Armada become an Adobe authorised training centre. We added a number of Adobe training courses to the list of offered courses, including our prefered tools RoboHelp and Captivate. We were now able to offer training to our clients to allow them to maintain their own technical documentation and user assistance.


We produce our first mobile ready e-Learning course. With Apple deciding that it would not support Flash with its iPad we had to switch format to HTML5, to keep our e-Learners training when on the go. HTML5 is now our standard output for e-Learning and online help.


Armada has had to constantly adapt to a changing environment, and we intend to keep doing so. Our current team of authors have the experience and technical ability to tackle projects of all sizes across multiple platforms. We approach each project with the same commitment and determination that Steve and Nigel showed back when one of our authoring team was just a glint in the postman’s eye.

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